Stakeholder requirements to production.
I own the whole delivery.
Technical product manager at a clinical diagnostics lab. Technical lead for a 9-person team across a five-product portfolio, supporting 15+ stakeholders across engineering teams in the US, Pakistan, and Egypt.
Impact
Numbers I can defend in the room.
Selected work
Six problems, each one older than the software that fixed it.
Two people ran a coffee cart at a 300-person bazaar by hand, writing orders on cups and apologising to a 20-minute queue. The vendors who needed help most were the least likely to ask for it.
An external freelancer left the accessioning hub mid-build with no product owner, no written requirements, and a production LIS that had changed drastically underneath the original spec.
Admin module
in developmentPhysicians were losing access to their own cases because of manual overrides scattered through the legacy system, the biggest HIPAA and compliance risk in Tiger LIS, and there was no dedicated module to manage it.
Lab managers tracked technician productivity by hand in a shared spreadsheet, so throughput problems only surfaced a week after they happened.
Clinicians were retyping lab results into their own charts, and every client site wanted a different file drop instead of an interface.
Requisitions arrived as faxes and scans, and two staff spent their mornings keying them into the LIS before any sample could be run.
How I work
Discovery through release, one lifecycle.
I sit with the people doing the work and size the problem before anyone writes a ticket.
Acceptance criteria, and an explicit list of what is deliberately not being built.
Async by default, one overlapping hour a day, specs that survive being read alone.
I run the UAT pass with real users, coordinate the release, and own what happens after it.
Elsewhere
What I do when I am not shipping.
I compete in judo and Brazilian jiu jitsu, taught me the importance of consistency and discipline
I teach a youth class on weekends and am passionate about the upbringing of children and fostering of leaders
Through my interest for economics, I am always talking and writing about the market and the ability of computer systems
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